If your device has various problems, we would be glad to diagnose the device and give you an estimate on the cost of repair. Just select the Unknown/Other Option in the drop down menu for your particular device and send the device to us. We will call with estimate and your initial payment will be deducted from this estimate. If estimate is declined or unit deemed beyond economical repair, we will return your device to you via regular Canada post or you can elect to leave it at our facility for recycle.